Small Business Tips : Small Business Employee Training

Poziom:

Temat: Biznes

Ok, you've gone out, you've done the search, you've hired the new employee, you sit them

down, you say, "Hey Joe, good job, you're hired." Now what? Well, most small businesses

assume that that employee knows how to do the job. Mistake. Greater mistake, most small

business owners assume the employee knows how to do the job the way the owner wants

it done. Bigger mistake. Training is a really key component here. The employee wants to

do a good job. Most employees do. Statistics consistently show this out. Most employees

want the recognition of doing a good job. But in order to do a good job you have to

know specifically what that job is. Not just the tasks, but to what level do I need to

do it. I have clients come in to me and say "Well gee, we need to hire a sales manager,

we need to hire a sales person." Well, I sit down with them and we really dig down into,

how are you going to determine whether that salesperson is doing a good job, or a bad

job? The most obvious answer is they're doing a good job if they make sales. Well, how many

sales? How much in sales? What about the things involved in a sale that are beyond their control?

Have you given them the proper materials? Have you given them the proper training? Are

you priced right? I mean, there's all kinds of things that go into making a sale, and

so often times we have to drill down, in sense, in the job tasks, to what the candidate or

what the employee can really accomplish given the amount of time. It could be number of

calls. It could be number of calls and number of follow ups. So you need to get really specific

here. Then the employee can say, "Oh, that's what I'm supposed to do. I can do that." Now

you're on your way to having a good solid employee.

made by: